ICATT Air Ambulance Services
ICATT provides medical evacuation and patient transportation services through charter aircraft, commercial air ambulance, and commercial airline stretcher arrangements. This policy outlines the payment requirements, cancellation charges, refund conditions, and overstay charges applicable to these services.
ICATT will confirm and activate a medical evacuation flight only after receiving the full payment or the applicable advance payment specified in the quotation or booking agreement. Any outstanding balance must be paid within the agreed timeframe to facilitate the transfer.
Advance Payment: A 25% advance payment of the quoted amount is required before the process begins.
Balance Payment: Once airline approval is received, the remaining balance must be paid to enable ticket issuance and initiate the transfer process within four hours, subject to airline requirements.
Approval Timeline: Airlines generally require a minimum of 3–4 working days to review a case after receiving the completed Medical Information Form (MED FORM). Approval and stretcher availability remain subject to airline confirmation.
Cancellation Before Airline Approval
If the family cancels before the MED FORM is approved, the advance payment will be refunded after deducting a processing fee of 15% of the total quoted amount.
If the airline rejects the MED FORM, the advance payment will be refunded after deducting a processing fee of 10% of the total quoted amount.
Cancellation After Stretcher Booking
Once the airline stretcher booking is confirmed, cancellation may not be permitted, and the applicable airline cancellation rules and additional charges will apply. Refund eligibility, if any, will be subject to the airline’s rules and the applicable booking terms.
Once full payment has been received and the charter flight booking has been confirmed and activated, the following cancellation charges apply, calculated on the estimated flying-time charges:
The applicable cancellation charge will be deducted from the amount paid, and any eligible balance will be refunded in accordance with this policy and applicable law.
Eligible refunds for cancelled flights will generally be processed within seven days, subject to completion of the required formalities. Bank holidays, weekends, banking delays, or other non-working days may affect the processing timeline.
Any deductions will be calculated according to the applicable cancellation terms, airline rules, and charges already incurred, as relevant to the booking.
Flights are planned to allow the medical team to reach the hospital, prepare the patient for transportation, and proceed to the airport for departure.
If the patient’s clinical condition deteriorates or additional stabilisation is required, resulting in an additional overnight stay for the medical team or transfer arrangements, an overstay charge of ₹5,00,000 per additional day will apply, subject to the agreed quotation and confirmation of the applicable circumstances.
Any anticipated additional charges will be communicated to the client or authorised representative as reasonably practicable.
Commercial airline stretcher cancellations are subject to Clause 02 of this policy and the applicable airline terms.
Once the airline confirms and books the stretcher, the booking may be non-cancellable and non-refundable, depending on the airline’s rules and the costs already incurred. Before confirmation, any eligible refund will be subject to the processing fee deductions specified in Clause 02.
Where airline rules permit a refund or partial refund after booking, the applicable amount will be handled in accordance with those rules and applicable law.
For payment, cancellation, or refund-related enquiries, please contact:
ICATT Air Ambulance Services
Website: https://www.icatt.in
Phone: +91 97011 11156
Email: info@icatt.in | accounts@icatt.in
