We may collect the following information when you interact with us:

• Personal Information: Name, email address, phone number, and contact details.

• Patient Information: Medical reports, health information, patient condition, and other details necessary to coordinate medical transportation.

• Transfer Information: Pickup and destination locations, travel requirements, and details required to arrange patient transfers.

• Technical Information: IP address, browser type, device information, cookies, and website usage data.

We use your information to:

• Respond to enquiries and service requests.

• Coordinate domestic and international air ambulance transfers.

• Arrange medical escorts, ICU transfers, and other patient transportation services.

• Communicate with patients, families, hospitals, healthcare professionals, and authorised service partners.

• Improve website performance, security, and user experience.

• Meet applicable legal and regulatory obligations.

We may share relevant information with authorised healthcare providers, hospitals, aviation operators, medical teams, service partners, and regulatory authorities when necessary to coordinate services or comply with applicable laws. We do not intend to disclose personal information for unrelated purposes without an appropriate lawful basis.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Access to patient and medical information is limited to authorised personnel and parties who require it for legitimate operational purposes.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet legal obligations, and resolve disputes. Information may be retained for longer where required by applicable law.

Our website may use cookies and similar technologies to support website functionality, analyse traffic, improve user experience, and understand website performance. You can manage cookie preferences through the available cookie settings and your browser controls.

Subject to applicable law, you may have the right to request access to, correction of, or erasure of your personal information, withdraw consent where processing is based on consent, and raise concerns about how your information is handled.

Our website may contain links to external websites or services. ICATT Air Ambulance Services is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy notices before sharing personal information.

We may update this Data Protection Notice periodically to reflect changes in our services, operational practices, or applicable legal requirements. Any updated version will be published on this page with a revised effective date.

For questions, concerns, or requests relating to data protection and privacy, please contact:

ICATT Air Ambulance Services
Website: https://www.icatt.in
Phone: +91 97011 11156
Email: info@icatt.in